We use to try and figure out who was going in what areas of the Low country. We’ve tried scheduling software, routing software, but we found out, paper maps with push pins and locations on a board with human interaction worked the best. Now we are trying to book on line. We’re trying this for the next 6 months to see how it works. We are limiting it to one tech prior to going all in.

With the COVID-19 out there, we now all work from home and our service calls are down to 3-4 a day to physically test a system, correct a network issue, or plug something in. You may be working from home, but if the office computer you connect to is not there……you can’t connect. Or if the server is down, the network connection, the switch stuck or any other of the many things. With the rain and storms this morning, we had 4 issues with hardware that was storm related. 2 switches and an internet connection. I even had a customer call in a panic because his computer failed to startup. It was working great this morning and then it reboot and had a screen with circles going around. So I did the old take 2 aspirins and call me in the morning…..Not really but I did tell him let’s re-boot the computer, describe whats happening, (circles going around) and I asked could it be an upgrade? No clue….. So lets not touch it for an hour and call me back. 30 minutes later, I opened our dashboard and see the clients computer is connected with our server with a green dot so I know it’s self healed. I do a remote connection to check and get a call telling me his computer is being hacked (NO IT’s ME !!) Checking the logs shows he got a windows update and just had to wait for it to finish………moral of the story….be patient.