As a member you’ll enjoy great savings on all Service, parts, and equipment!

We created The Platinum Plan as a way of rewarding you, the customer for your loyalty to Charleston Data Service. The Platinum Plan is a unique offering that works in many ways like car insurance.

Price: $39.95/ Month (3 computers included, $10 for each additional computer every 10^th computer is FREE!)

What you get:

• 4 hours of service, per year. ($400 Value!) or this value can be used with remote connections at $35 per connection ($10 savings) and $1 per min.
• Reduced Service fee of $20 (compare to normal fee of $40)
• After your initial 4 hours have been used ($400 credit), you are billed out at $90/hr (10% Savings) and still enjoy the same low $20 Visit fee.
• 24/7 monitoring of your computers, maintenance on all systems remotely.

After you sign up, we’ll give you a call to let you know that everything is all set.

Below is an explanation of the key features, as well as terms, conditions, and restrictions of the plan:

• Get multiple service calls under the plan!
• 24/7 Computer Monitoring for every computer
• Use more than 4 hours of service and still save!
• Cancel your membership at any time with 30-days written notice
• What is covered with a membership?
• What isn’t covered with a membership?
• Terms and conditions

GET UNLIMITED SERVICE CALLS UNDER THE PLAN!

A lot of bang for your buck…

Since the plan covers 100% of service labor up to four hours, and service appointments have a one hour minimum, you can have service labor for as many as 4 one hour calls fully covered during the plan year (service labor does not include $20 visit fee). Also, with a membership you can also have unlimited additional service calls at 90% of the current retail service labor rate. Most customers will use fewer and longer calls under the plan. Platinum Members get priority service.

USE MORE THAN 4 HOURS AND STILL SAVE!

What if you use more than 4 hours?

Don’t worry, the savings don’t end if you use up your 4 hours! As a Charleston Data Service Platinum Plan member, hours used in excess of 4 hours are charged at a discounted rate of 10% off of retail. That means at current rates, plan members would get the additional labor at just $90/hour instead of our usual $100/hour! Also, you will still get the discounted visit fee of $20, on every service call!

CANCEL YOUR MEMBERSHIP AT ANY TIME

We make it easy for you to decide!

While we expect to provide outstanding service and great value to our customers, we understand there are times when a customer may change their mind. We won’t force you into a contract you don’t want, so you can cancel at any time. Of course there are certain reasonable terms and restrictions designed to prevent fraud or abuse of the plan. We encourage you to read “Terms and Conditions” to learn about what those terms and restrictions are.

WHAT IS COVERED WITH A MEMBERSHIP?

Here is what you get…

• Anything Computer! Which includes on-site services offered by Charleston Data Service, including slow PC, virus and spyware removal; PC troubleshooting; PC, gadget, and network installation, setup and configuration; on-site data recovery and transfer; Flat screen TV Mounting
• 24/7 Computer Monitoring of your computers.  This covers boot times, OS upgrades, software maintenance, software issues and we can make adjustments while your computer is turned off and as you start up the system, and our changes are loaded and executed.
• Support for an unlimited number of home or office PCs no matter how many computers you have (24/7 monitoring is an additional charge of $10 per computer after the first 3 units)
• Service labor coverage – Essentially, any work that your geek can do for you during 4 hours of on-site labor is covered at 100% of the Service Labor cost and after 4 hours, 10% of the cost of Service Labor is covered under the plan. What does this mean? It means you get one of our friendly professional geeks at your home or office to deal with any computer or computer-related issues you may have for as many visits and as many hours as you need, and always at a great discount over our regular rates!
• 5% of the cost of parts, equipment, or PCs purchased is covered under the Plan.
• 50% of the $40 per-visit site fee is covered under the plan, which saves you $20 per visit.

WHAT ISN’T COVERED WITH A MEMBERSHIP?

• Software purchases are not covered under the plan and are not discounted.
• Managed, online, and hosted services such as, but not limited to, online backup, antivirus, security, and email hosting are not covered under the plan and are not discounted.
• Because the Platinum Plan is a discount plan, other discount coupons and offers are rendered invalid by the Plan and cannot be used to discount or offset any Plan or service costs unless specifically stated for that purpose on the coupon.
• Plan coverage is valid only for the single physical location it is sold at (or the single location that is declared as the “service location” during purchase). If you wish to have Plan coverage at more than one location (e.g. Office, Regular home and vacation home), two Plans would need to be purchased, one for each location.

PLATINUM PLAN TERMS AND CONDITIONS

Customers signing up for The Plan are committing to a purchase of $479.40 charged in twelve monthly installments of $39.95 billed directly and automatically to their credit card. Customers who sign up for The Plan also give Charleston Data Service permission to charge visit fee amounts and non-covered costs directly to their credit card account without requiring further authorization.

All fees and payments are non-refundable regardless of whether plan services are used or not.

Customers may cancel their membership at any time with 30-day’s written notice sent to:

Charleston Data Service
PO Box 71952
N. Charleston, SC  29415-1952
Attn: Subscription Services

For customers who cancel their membership prior to meeting the one-year commitment, if the retail value of services used by the customer exceeds the amount paid into the Plan, the customer’s credit card will be charged the difference between retail and fees paid. Unless cancelled, the plan automatically renews annually for another 12-month commitment at the then current rate. Plan services and offerings do not carry over from year to year and are forfeited on the “valid till” date (annually) if unused.

For customers who stop payment without notice to Charleston Data Service, if the retail value of service used by the customer exceeds total value of $479.40, the customer’s credit card will be charged the difference between retail and fees paid. Furthermore, if the retail value does not exceed the amount of $479.40, the balance of the full $479.40 is to be paid.

Charleston Data Service reserves the right to add, remove, or alter plan offerings, coverage, and costs at any time at its sole discretion. Members should check this web page for up-to-date information, details, and Plan changes:

http://www.charlestoncomputerrepair.com/Platinumplan

Membership in The Plan represents a form of discount on Charleston Data Service services and as such, cannot be combined with other coupons or discount offers.

Charleston Data Service reserves the right to refuse service under the plan. In the event that any perceived dangerous or unsafe condition exists, if the member requests Charleston Data Service to perform work that is perceived to be illegal, immoral, or dangerous, or if for any reason, at the sole discretion of Charleston Data Service, Charleston Data Service may refuse service.

Individual membership subscriptions as well as membership plan offerings may be cancelled by Charleston Data Service at any time and at its sole discretion.

For members, the payment terms of this plan replace the payment terms clause of the standard Charleston Data Service “Payment Terms and Release of Liability” agreement. All other clauses of that agreement remain in effect.

Charleston Data Service does offer preferential scheduling to Members. Appointments are made available on a first-come-first-serve basis to all Charleston Data Service customers but, member’s service calls will have priority over regular call in service calls.

You initially save over $120 on your first 4 hours of service calls (that’s like getting 1 service call for free), and save over $30 on every call after this.  

Add-On Options:

We offer WEBROOT for our PLATINUM Members branded Anti Virus/Internet Security at the rate of $3 per computer per month.

https://www.webroot.com/us/en

Online backup

CDS has partnered with idrive. Please click here. https://www.idrive.com/p=charlestondata

Or

Fully hosted, fully integrated into our hosting with all the features that are important to you. All this for $0.40 per GB.